Shipping & Returns
UK
Simply select your desired delivery option at checkout. All UK orders ship directly from our UK warehouse.
A summary of shipping options appears below:
| Delivery option | Delivery price | Estimated delivery time |
|---|---|---|
|
Standard delivery DHL |
Free | 3-5 working days. Your order will be delivered on or before the 5th working day. |
|
Express delivery DHL |
£5 | The next working day before 6pm. Order before 3pm (Mon-Fri excluding public holidays) and your order will be delivered on the next working day. |
Please note:
- Sunday delivery is not available
- We cannot deliver to PO Box addresses
- Larger items such as luggage may be shipped via courier
European Delivery Options:
Métier offers free European delivery above the following basket values:
| Delivery option | Delivery price | Estimated delivery time |
|---|---|---|
|
Standard delivery DHL |
Free | 3-5 working days. Your order will be delivered on or before the 5th working day. |
|
Express delivery DHL Express |
£10 | 1-2 working days. Order before 2pm (Mon-Fri excluding public holidays) and your order will be dispatched on thesame working day. |
Please note:
- We cannot deliver to PO Box addresses
- Import duties and taxes may be applied by local authority
Worldwide Delivery Options:
We offer free standard Worldwide delivery on all our orders as standard.
| Delivery option | Delivery price | Estimated delivery time |
|---|---|---|
|
Standard delivery DHL |
Free | 5-7 working days. Your order will be delivered on or before the 5th working day. |
|
Express delivery DHL |
£20 | 2-3 working days. Order before 2pm (Mon-Fri excluding public holidays) and your order will be dispatched on the same working day. |
Please note:
- We cannot deliver to PO Box addresses
- Import duties and taxes may be applied by local authority
- Legal requirement to declare full transaction value
Refunds and Returns
Métier will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tag attached.
Refunded monies will be returned to the account from which the purchase was made; after receipt of returns goods: allow 10 days for this process and for the refund to be made to account.
All return should be posted to:
Returns Department
Métier
Unit #23 The Manor Rural Business Centre,
Main Street, Tur Langton
Leicestershire LE8 0PJ
Telephone Customer Support: 0330 1132 294
UK
If you would like to exchange or return a product please return it to us within 30 days of receiving your products along with a completed UK Returns/Exchange form, this file requires a PDF viewer.
Once you have completed the returns form, please send it to info@metiercycling.com. We will then send you the DHL returns label via e mail. You can then arrange collection or drop off at a DHL service point.
Return items:
- Must be returned in condition that we can resell, this means that the garment must be unused and undamaged.
- Include all original packaging, tags and labels
- Include the original receipt
If the garment is returned in a state which prohibits our ability to resell it, we may to reject the return and send it back to you.
Exchanges: The new exchange item will be sent on receipt of returned product, subject to stock availability. Please allow 3–5 working days from receipt of returned order to receive your exchange.
We can't offer refunds or exchanges, unless faulty, on free promotional items.
EU & International Customers
If you would like to return or exchange a product purchased online please return it to us within 30 days of receiving your order along with a completed EU & International Returns/Exchange form. You will require Adobe Reader or an alternative PDF viewer to open this file. We recommend that you obtain proof of postage and use a tracked service with insurance if necessary. We will not reimburse you for the cost of your return, unless an item was faulty or incorrect.
It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. This means you must keep all original packaging, tags and labels, and that the item is unused and undamaged. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to reject the return and send it back to you.
We can't offer refunds or exchanges, unless faulty, on the following items:
Exchanges: The new exchange item will be sent on receipt of returned product, subject to stock availability. Please allow 5–10 working days from receipt of returned order to receive your exchange.